Computer Support
At Omicron, we believe in creating a partnership with our clients. We are committed to ensuring that each decision is right for your business, and that processes are performing to the highest quality. With unlimited access to our engineers via our virtual network, we’ll be there to collaborate with you through the trials and the triumphs.
We don’t want to be another faceless IT support company. Instead, we believe in working right in the heart of your organisation, offering flexible virtual IT support function totally focused on helping you and your business become more successful. Our client feedback shows that we’re perceived and valued as an integral and high-profile part of their teams.
We provide proactive computer support, account management and IT Director skill sets directly to your business – as well as over twenty-five years’ worth of experience in IT.
Virtual Network
Our approach is based on two core elements – excellence combined with proven methodology.
Together, these offer a flexible, capable, part-time virtual IT network that supports your business, giving you clarity, confidence and total peace of mind that your technology and systems are being expertly taken care of.
Our team can remotely monitor your IT systems to help avoid instances where disaster recovery might be needed, meaning that you have more time to focus on the bigger picture and making your business a success, without risk of unnecessary downtime and stress.
We can be there to help you make the key decisions and help shape your success. We are your virtual team – your virtual IT department.
Affordable Virtual IT Resources
By providing high level talent for a fraction of the cost of a full-time team, we are an affordable choice if you don’t need, or prefer not to have, the commitment and expense of full-time computer support. Our personal approach means than our engineers will better understand your business’s particular IT requirements –what you might be lacking, and where efficiency and cost-saving measures can be put in place.
Our clients work with us for as long as we’re adding value, as we offer a low-risk solution. We provide total flexibility as your business priorities develop, ensuring that you only pay for relevant expertise when you need it, and giving you access to a professional virtual network that supports your growth strategy, rather than just overhead cost.
Professional IT Talent
We provide quality assured engineers from our pool of high calibre, blue-chip IT talent. We match for ‘fit’ as well as their IT experience and skill sets. This ensures you always have the right expertise in your virtual IT network to meet your business needs, and our best matched people will seamlessly fit into your team, offering computer support however – and whenever – you may need it.
We also have qualified GDPR consultants, who can assess and improve your security measures to ensure that you are always working in compliance with the relevant rules and regulations.
Virtual IT Department, with a Personal Touch
With unlimited calls to our helpdesk, we always be able to answer any questions or concerns you might have, but we also understand that – from time to time – a friendly face is still needed. For this reason, we are also able to offer on-site visits to provide education and technical help, as well as system maintenance and reviews.
At Omicron, we find that having regular, first-hand exposure to your business will also give us a deeper understanding of the particular challenges you face, and any other computer support requirements you may have.
What to Look for in an IT Company
If you’ve made the decision to outsource your IT support, then finding a company that will truly understand the ins and outs of your business’s particular needs can seem overwhelming. The right virtual IT support company can do wonders for your business by improving and safeguarding your IT systems – but you may still be unsure what it is you’re looking for.
To help you out, we have compiled a list of the top five things to look for in an IT company, so that you can build a virtual IT network that does the most for your business.
Are they Proactive?
In any business, a proactive approach is the key to continued growth and development. When it comes to managing virtual IT services, pre-emption and continued improvement can make a huge difference to the day-to-day efficiency of your business’s infrastructure, and a great contribution to its advancement.
There are IT support companies out there that will take a more passive approach by addressing issues as and when they need fixing – others before they cause any interruption to business. An IT support company eager to form a proactive, collaborative relationship with your business will develop an in-depth understanding of your particular needs, and how to best serve them through virtual IT support.
Do they have strong Case Studies?
A good computer support company will have plenty of success stories to boast about. Reading up on any case studies will provide you with a window into past results, and how proactive they were with other clients’ IT solutions.
By reading real-world client stories, you will be able to see the level of computer support you can expect from this company – how quickly they responded to emergency situations, the level of security and disaster recovery strategies they implemented, and how they worked with the company to improve and update their IT systems.
Any Certifications or Specialised Understanding?
More than ever before, it’s vital that your business has an expert managed service provider qualified to ensure that you are operating in a way that remains compliant with FCA and GDPR regulations. If not, you could be vulnerable to data breaches, cyber-attacks, and hefty fines. Check that they have the right qualifications to work closely with your business – for instance, the finance sector will require a wealth of expertise in data protection and disaster recovery.
What’s more, an IT support company able to match their clients to the engineers best-suited to the task of servicing, maintaining and improving that business’s infrastructure will provide an extra level of support. You don’t want to be lost within a faceless company – you business deserves top-level expertise and specialist understanding from any IT support technician who knows how to get the best out of your infrastructure.
Do They Offer Unlimited Calls?
If you wish to outsource your IT services, then it’s crucial that the provider does not place a limit on the number of calls you can make. There’s no limit to how many questions or issues arise, which means there should be no limit on the remote IT support available to you. Whatever your query, there’s nothing more frustrating than being unable to reach your IT support.
What’s more, choosing an IT support company that offers on-site visits will mean that they are best-placed to provide a high level of support, and get to know your business even better.
Get in Touch –
Outsourcing your IT services to qualified and knowledgeable IT support company is an excellent decision for your business. At Omicron, we pride ourselves on our collaborative, personalised work-ethic, and our proactive approach to computer support. Get in touch with us today, to find out what Omicron can do for your business.
