Why use Omicron Solutions’ Technical Support?


providing innovative IT systems

Innovative IT Support Maintenance

Omicron has been providing innovative IT systems and solutions since 1993. Based in St. Albans, Hertfordshire, Omicron Solutions specialise in all aspects of Information Technology, whether you need support, a single PC or a complex networked solution.

Under new ownership, Omicron has undergone a strategic change and we are now focusing on our customer’s success by working alongside them in a collaboration with proactive systems and services. Our focus is not on what IT Support service you require but on how we can help your business succeed, by aligning our services with your ever-changing business needs.

Business IT Support

Organisations that employ us succeed because we work with them rather than for them. We have a framework support system called HALO which makes our solution revolutionary as it breaks down a complex collection of systems, services and solutions into clear implementation steps that we tailor for your business. You will have your own qualified IT team member onsite at regular intervals. You will have a monthly report of issues raised and a quarterly strategy review meeting to discuss the results of that report and performance of both your network and our services.

This proactive strategy just simply works. We are here to help you do business the way that you want to, we will not get in your way.


framework support system

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We will be guided by you as to the outcomes you need and we will work with you to match our solutions and service to deliver you results. We are adaptable and flexible, but most importantly, reliable and dependable.


our IT solution services

Professional IT Support Providers

We work with the best vendors available, including Microsoft, Google, Lenovo, Cisco, VMWare, Veeam, and Hewlett Packard to name but a few. We provide a remote helpdesk with unlimited calls but provide a fully proactive onsite presence at regular intervals to suit your needs.

We have helped many different companies succeed from retail (Specialist Cars BMW) to Private Schools (Manor Lodge School). We have strength in depth and masses of experience.

Bespoke IT Support Packages

We understand that your business is different, your business is special. That’s why we work with you to understand how you do business and so we can hand craft your IT support solutions.

Flexibility is key and we understand that one size does not fit all, that is why we will offer you whatever cover you feel most comfortable with. We can offer prepaid hourly contracts as well as fixed price monthly arrangements. You will always be in the driving seat, it’s your business after all.


custom IT support solutions

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