Revolutionary IT Support
Omicron operate a revolutionary and unique four step IT support management system called HALO. This combined with our clever proactive alerting systems means that our remote IT support team can fix issues before you notice them and before they cause you downtime.
HALO is a multi-layered system that ensures your systems are running at their most efficient and secure. It makes your business systems scalable and reliable. We have found this fully managed maintenance service to be cost-effective for clients as it dramatically reduces response times and allows us to perform to the highest standards.
As the service moves ahead we step through the layers of the HALO system as follows.
We kick things off with a full audit and we document your systems so that you have your own IT document system which will live and breathe along with your business.
We onboard your systems to our helpdesk – Industry standard Logmein remote management software is installed and tested on all supported systems. We also add our clever proactive systems to alert us to problems before they cause you downtime.
Lastly, we meet your users to distribute our contact details – we want to make sure they know how to log tickets and how to contact us to get the rapid help and support you need. We also know that putting a face to a name helps both of our companies integrate more quickly and efficiently.
We stabilise and secure all of your systems by installing relevant upgrades, patches and security updates.
Extra software can be installed if necessary such as Antivirus depending on your requirements. This step also ensures your backup and Disaster Recovery systems and processes are all robust and fully functional
This is where we report back to you and then sit down to discuss our performance with a one to one meeting or call (your preference).
Along with performance topics we can discuss new ideas for your business, new technology. Systems to help your business become even better. Efficiency finding, money saving and supplier reviews.
We are different we Integrate our help desk staff with your business.
Members of our staff come to you and works at your office each month. Will provide technical help, education, maintenance, system reviews and any other service as agreed with the Account Manager. This is a revolutionary service but comes as standard with our monthly contracts.
Find out more in a free meeting with our MD
Our packages are as unique as your business, we are flexible and can provide support via blocks of hours or monthly contracts. Let’s talk about your business and we will find a solution that you are happy with.